Unified Communications

User Adoption

Unified Communications User Adoption

Utilising an evergreen productivity, communications and collaboration suite such as Office365 and Skype for Business enables your teams to work smarter and more effectively

However, deploying an ‘evergreen’ cloud service can create new issues:

  • All users are given a vast array of new productivity tools – how do you ensure they know how to use them?
  • Employees are used to working in a certain way – how do you create desire in individuals to embrace new and better ways of working?
  • New features and functionalities are constantly released – how are employees enabled to understand and utilise these new functionalities?
  • New starters have missed the initial training when Office365 and Skype were originally deployed – how are new starters enabled to utilise the productivity tools supplied to do their job?

Crayon’s own User Adoption Portal enables both live and recorded best practice training based on our years of working directly with customers enabling them to make the most of the technology provided. Hosted via Microsoft’s Azure platform, our always on user adoption training is available to support anywhere, anytime working to make sure they can find when they need to without IT support.

As part of Crayon’s ‘Intelligent Service’, we have created a market leading service which not only drives user adoption as part of any initial deployment but perpetually provides you with the insight into the levels of productivity across regions, teams, departments, and individuals. Through this insight, you and managers throughout the organisation are empowered to make decisions which actively drive productivity and the utilisation of the tools provided.

 

 

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Unified Communications

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Proven Transition Process

Crayon’s individual set of capabilities in SAM, Licensing & UC means we can review your current licensing in line with how your teams work

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User Adoption

Utilising an evergreen productivity, communications and collaboration suite such as Office365 and Skype for Business enables your teams to work smart

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Intelligent Service

Crayon have created 2 streams in transitioning customers from traditional comms to Unified Communications – Technology & People

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