For all customers of Management Services, we allocate a named Service Manager who is responsible for ongoing dialogue and reporting to the customer. This is an important part of the long-term relationship we build with our customers.
The reporting performed by the Service Manager includes a monthly overview of all work done during the period. Our Service Manager also conducts periodic status meetings (typically every 4-6 weeks) with the customer for an overall review of tasks carried out in the previous period as well as planning for the next period's management services. Status meetings are conducted at the customer or through Microsoft Skype. Often, those developers who have worked with tasks from the customer often participate in the period.
A dedicated delivery leader that ensures efficient use of resources and proper prioritization of tasks.
A more detailed overview of completed and ongoing management cases is always available to the customer in the Service Desk where it is possible for a real-time follow-up of specific tasks.