News & Resources

Partner Requirement Changes for Dynamics 365

In Software & Cloud Economics, Indirect Resellers

Microsoft has announced changes affecting resellers who are selling Dynamics 365 through the CSP program. If you have sold Dynamics 365 through the Cloud-iQ portal or intend to do so in the near future, then this applies to you.

From the 1st February, Microsoft will require all resellers to have completed the Dynamics 365 Certification process to be able to sell Dynamics 365 subscriptions. The exams needed to be certified are detailed below. Microsoft will be auditing partners and remind them of these requirements. If resellers have not finished the exams before the 1st February, Microsoft reserves the right to remove the reseller from being able to sell Dynamics products through CSP. This applies to both resellers who are already selling Dynamics 365 subscriptions and those who are planning to do so.

However, resellers only selling Dynamics 365 Business editions or Dynamics 365 SMB Offer subscriptions are not affected. This is to give those resellers flexibility to build up their practice and ramp up their focus on Dynamics.

This new requirement from Microsoft is being initiated to secure the best experience for the customer. Dynamics solutions are part of the customer’s core business with impactful consequences if not served properly by qualified professionals.

If you have any questions, please don’t hesitate to contact your local Crayon representative.

What kind of certifications are required?

Please visit MPN to view the list of currently accepted exams for certification under Cloud Business Applications tab. Please keep in mind that this applies for two individuals.

For partners transacting Customer Engagement:
2 individuals must pass all the following exams:

MB2-715: Microsoft Dynamics 365 Customer Engagement Online Deployment
MB2-716: Microsoft Dynamics 365 Customization and Configuration


2 same or different individuals must pass one of the following exams:

MB2-717: Microsoft Dynamics 365 for Sales
MB2-718: Microsoft Dynamics 365 for Customer Service

For partners transacting Operations:

2 individuals must pass all the following technical exams: 

MB6-894: Development, Extensions and Deployment for Dynamics 365 Finance and Operations, Enterprise edition  
70-534: Architecting Microsoft Azure Solutions


The same or different 2 individuals must pass one the following functional exams: 

MB6-895: Financials Management in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition  
MB6-896: Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition  
MB6-897: Microsoft Dynamics 365 for Retail


2 individuals must pass all the following functional and technical exams:

MB6-893: Microsoft Dynamics AX Financials* 
MB6-892: Microsoft Dynamics AX Distribution and Trade* 
MB6-890: Microsoft Dynamics AX Development Introduction* 
70-764: Administering a Microsoft SQL Database Infrastructure 
* Retiring 31st December, 2017. These exams will continue to be accepted for competency qualification until 31st December, 2018.

Resellers must have 2 individuals certified for the product they wish to transact on CSP. For example, if they wish to sell only Customer Engagement they need to have 2 certifications from the list of Customer Engagement currently accepted exams. If they wish to sell both Operations and Customer Engagement, they must have 2 certifications from Customer Engagement and 2 from Operations.