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Top 5 Reasons to Implement Unified Communications in Your Business

In Software & Cloud Economics, Consulting Services, Managed & Subscription Services

The world of communication and collaboration keeps evolving at almost lightning speed. Telephone, instant messaging and email have been elevated with new capabilities adding significant value to businesses. The culmination of these improvements is Unified Communications: a system that integrates multiple communication methods within a company.

Here’s how UC can drive efficiencies in your business:

A More Seamless Process
Centralised data processing and communication tools like Microsoft Teams & Skype for Business can provide seamless collaboration and keyword searchable communications that can have a massive impact on your business productivity process.

Research by Mckinsey shows that improved communication through social technologies can lead to 35% improvement in the time employees spend searching for company data.

This substantiates that implementing Unified Communications in your business process can drive value both within and between enterprises by simplifying your workflow for faster, more efficient teamwork.

Aggregating you communications tools in a UC service can help you achieve real-time reporting and automate redundancy. With UC, the need to switch between programs reduces drastically due to integration with apps like Twitter, Skype and other document management and communication solutions.

Improved Communications and Productivity for Employer and Employee
Often overlooked, one of the potential benefits of UC is its ability to drive productivity levels. One of the key ways of driving business efficiencies through UC is by making communication in the workforce flexible. UC facilitates an environment where different communication channels can be combined on a single platform. This way, employees can easily interact with each other, even in remote locations in real time.

With a virtualised environment through cloud infrastructure and IP based networks, you can build an IT structure that enhances UC. Further, UC can give you insights into the number of staff members working in the business at any giving time and partners operating off-site. Delivering this flexible approach to working is what UC is suited for.

Enhance Social Media Usage
Millennials are the largest generation in today’s workforce with a preference for social media based means of communication

In 2017, the average person spent at least two hours per day on social media, engaged in social media apps.

With this strong preference for social media based tools for work, which includes workplace learning, collaboration and instant messaging; integrating social media communication tools with your UC system can improve user engagement and customer satisfaction.

By optimising your UC channels, organisations can be more agile and decision making instantaneous as employees use social media’s real-time capabilities to communicate with colleagues. This will open up collaboration as employees will be inspired to more innovative thinking, ideas and project discussions that can take the company forward.

All In One System with Flexible Work Options
Implementing a first-rate Unified Communication as a service vendor will help control the complexities that come with an all in one communications system that supports conference room integration, dial-in audio/video features such as Skype for business, file sharing and other UC solutions.

Research has shown that companies that provide flexible means for their employees experience greater productivity even in the event of unforeseen interruptions where workers can work remotely.

Although some jobs do not lend themselves to remote work, an all in one UC system can benefit staff with multiple responsibilities and work options. Although an all in one UC system offers the flexibility, prices vary depending on the unique needs of the company.

Augment IT Security
With the advent of malware and cybersecurity attacks, companies must pay attention to vulnerabilities and loopholes in their IT ecosystem. Due to the integration of disparate technologies, UC comes with rather unique security challenges. Features such as voice calls, conference meetings, screen sharing etc., come with their vulnerabilities.

It is critical for companies to be aware of all these potential security risks when deploying a UC system as part of their IT strategy. Partnering with a Unified Communications provider experienced in providing secure connections across multiple software vendors and a wide range of deployment options can solve not only basic UC security concerns but also boost your overall IT infrastructure security.