VMWare

VMware Licensing Programs

VMware Ideal Licensing Solutions for Every Enterprise
VMware Enterprise License Agreement (ELA)

The ELA is a method of customer agreement that allows for the purchase of defined quantities of VMware products up front at an agreed upon discount. 

Customers who join benefit from:

  • Customer - focussed incremental discounts
  • Flexibility - customer may receive a VPP upon request
  • Customers determine deployment period – within the ELA period
  • Customers determine use of software (servers, desktop, etc.)
  • Centres worldwide budget predictability – fixed price for ELA
  • Fixed renewal fee, for all licenses, at the end of the ELA period
  • Can be structured to the account for VMware’s ‘fencing’ restrictions

 

Support and Subscription

VMware Support and Subscription (SnS) is a major benefit and requirement for most VMware products.

SnS on VMware products means:

  • Technical Support – the provision of technical assistance by VMware to the customer support administrator with respect to installation, errors and analysis of problem reports
  • Subscription – the provision of major releases, minor releases and maintenance releases (if any) to the software as well as corresponding documentation

SnS Benefits:

  • Immediate response – 30 minutes to critical situations
  • An experienced technical support engineer on site in the event of an emergency
  • SnS is like an insurance policy – VMware support has the right people, ready to go 24 hours a day, to get production systems back up and running in the fastest possible time
  • Direct access to engineering in the event of a disaster with the potential for emergency code fixes
  • With subscription services, VMware provides all major, minor and maintenance releases to the software as well as associated documents
  • Six fully-staffed 24x7x365 support centers, with over 600 people dedicated to supporting VMware customers
EPP License Program

EPP License Program

The EPP program offers the transaction speed usually gained with one-off orders and the procurement efficiency, cost savings and deployment flexibility associated with large Enterprise License Agreements.

Key EPP features

  • Self-serve, on-demand generation & delivery of license keys and support using the My VMware™ portal
  • Automatic tracking and reporting
  • Centralised or decentralised management of tokens, allowing you to allocate tokens to different departments, projects and users
  • Ability to add tokens to an active EPP fund at any time

Program Benefits

  • Flexibility to mix and match VMware products, manage licenses and adjust your license deployment strategy based on changing business conditions.
  • Price protection for the duration of the EPP term. The number of EPP tokens required to obtain a product license and associated SnS is established at the time of purchase and is fixed for the EPP term.
  • Cost savings on SnS because tokens for production SnS are debited only when you redeem licenses. SnS is automatically co-termed to the EPP term.
  • Ability to future-proof purchased tokens because your fund of EPP tokens is updated continually with products that are available at a future date and listed on the EPP Eligibility Matrix.
  • Higher discounts than the VMware Volume Purchase Program (VPP).

For more information about the EPP licensing program from VMware please contact your local Crayon team today.

End of Life (EOL) Products

Periodically, certain VMware products will be designated by VMware for End of Life (EOL). Customers may redeem EPP Tokens for EOL products in advance of the EOL date set by VMware.

Please note that while a product may be subject to EOL, VMware may continue to support existing deployments of such product in accordance with the support policies posted at https://www.vmware.com/support/policies/index

Top Up Orders

An EPP Fund Owner can add EPP Tokens to (or Top-Up) an Active EPP Fund. These EPP Tokens are added when a Fund Owner places a new purchase order using the EPP Top-Up Token SKU.

If the EPP Fund Owner is simultaneously managing more than one active EPP Fund, these new EPP Tokens will be added to the Fund with the furthest termination of EPP Term. The minimum quantity for a Top-Up order is 500 EPP Tokens.

For more information about Top-Up orders please contact your local Crayon team.

VMware Volume Purchasing Program

The accumulative VMware Volume Purchasing Program (VPP) provides incremental, tier-based discounts for VMware customers over a rolling two-year period.

The accumulative VPP also offers online tools that VMware customers and their authorised affiliates can use to track and manage VPP memberships and discounts.

Customers who join benefit from:

  • Budget predictability – the ability to plan their budgets since discounts are guaranteed fir at least 2 years
  • No commitments – VPP members have no obligation after making the initial qualifying purchase
  • Rewards for loyalty – VPP promotes relationship building. The programme rewards customer loyalty by allowing points from purchases to be accumulated over time
  • Account visibility – allows visibility into membership points level through easy to use online account management tools
  • Simplified programme rules – VPP rules offer parity through simplified programme rules and common global entry thresholds and discounts
  • Family friendly rules – allow related subsidiaries/legal entities to pool purchases and earn higher family discount

 

Support and Subscription

VMware Support and Subscription (SnS) is a major benefit and requirement for most VMware products.

SnS on VMware products means:

  • Technical Support – the provision of technical assistance by VMware to the customer support administrator with respect to installation, errors and analysis of problem reports
  • Subscription – the provision of major releases, minor releases and maintenance releases (if any) to the software as well as corresponding documentation.

SnS Benefits:

  • Immediate response – 30 minutes to critical situations
  • An experienced technical support engineer on site in the event of an emergency
  • SnS is like an insurance policy – VMware support has the right people, ready to go 24 hours a day, to get production systems back up and running in the fastest possible time
  • Direct access to engineering in the event of a disaster with the potential for emergency code fixes
  • With subscription services, VMware provides all major, minor and maintenance releases to the software as well as associated documents
  • Six fully-staffed 24x7x365 support centers, with over 600 people dedicated to supporting VMware customers