Main support services
Licensing & Billing support
Help and how-to support. Handles questions regarding license, billing and payment.
Onboarding & Activation support
Help and guidance during the initial onboarding and activation of MS cloud products. Examples are help with correct activation of the cloud services and administration of subscriptions in Office365.
Technical help and how-to support for qualified IT personnel managing MS Cloud products. The support covers products and components delivered within the license programs and covers basic and standard setup and configuration done using the Microsoft cloud management portals.
Break-fix are technical incidents where there is a reasonable expectation that Microsoft is causing the problem. Crayon will take care of the escalation and communication with Microsoft during the incident solving phase.
Hybrid break/fix requests escalation to MS
Escalation of break/fix incidents related to customer’s hybrid environment to Microsoft Support.
Premium priority service
Service requests from customers on the Premium Support plan have top priority. Fast solution time for issues and “fast-track” to Microsoft support consultants and competence.